At De'Luxe, customer satisfaction is our top priority. We are committed to delivering high-quality products and services. If for any reason you are not completely satisfied with your purchase, please review our refund policy below.

Refund Eligibility:

• Requests for refunds must be submitted within 7 days of receiving your order.

• Items must be unused, unworn, and returned in their original condition and packaging.

• A valid proof of purchase (receipt, invoice, or order confirmation) is required for all returns and refunds.

Non-Refundable Items:

• Final sale and discounted items are not eligible for refunds.

• Digital products, services, and custom or personalized items are non-refundable.

How to Request a Refund:

1. Contact our Customer Support Team at [your email/phone] with your order details and reason for the return.

2. Once your request is reviewed, we will provide instructions for returning your item.

3. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

Processing Time:

• Approved refunds will be processed to your original payment method within 5–7 business days after we receive and inspect your return.

Shipping Costs:

• Customers are responsible for return shipping costs unless the product is defective or an incorrect item was delivered.

Exchanges:

• We offer exchanges only for defective, damaged, or incorrect items. Please contact us within 48 hours of receiving the item to arrange an exchange.

Thank you for choosing De'Luxe. We appreciate your trust in us.